Delivery and Returns

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Delivery

All orders placed before 2pm will be shipped out the same day using Royal Mail delivery services.


£1.99 First Class Royal Mail (1-3 working days)

£6.99 Next Day Special Delivery if ordered before 2pm (Monday to Friday only) 

Returns

If you no longer require an item purchased from Pennylils, you have 14 days in which to advise us that you wish to return an item. As long as the item has been returned within 14 days of notifying our office and the item has not been used or worn and is still in its original packaging, we will provide a full refund. Any returned items that have signs of damage or wear and tear will be returned to the customer and no refund will be issued.



Incorrect Order

If you have received an incorrect item from Pennylils, please contact our office immediately and we will arrange for the correct item to be sent out to you immediately with an enclosed returns envelope. We may ask for photographic evidence to be sent to show that the item is incorrect. 

Faulty Item

Should you receive a faulty item from Pennylils you must report this to our office within 14 days of receipt. We will organise for a returns envelope to be sent to you and an offer of a refund or exchange will be granted.

Address

Pennylils UK

68 Highercroft Road

Lower Darwen

BB3 0QR